FradomosHow can we help?
Guides for doing things, and fixes for when something does not work. Written in plain words, step by step.
Popular right now
Add a circuit board by scanning its QR code
Every circuit board has a QR code. Scan it, enter your Wi-Fi, done.
Fixing problemsA circuit shows “Offline”
The board lost its Wi-Fi or its power. Here is how to bring it back.
Fixing problemsThe app cannot find my home
“Cannot find your home on this Wi-Fi” — what to check.
Fixing problemsI forgot my password
Get a code by email and choose a new password.
The wall panelSet up the wall panel
From a blank memory card to a working touch screen on the wall.
Sensors, cameras and remotesThe red gas alert on the wall panel and on your phone
What happens when gas is detected, and how to turn the red screen off.
All guides
Pick a subject.
Getting started
From unpacking the box to your first light switching.
Using Fradomos every day
Switch, schedule, watch, share.
Sensors, cameras and remotes
Temperature, gas, doors, cameras, air conditioner and TV.
The wall panel
Set up, lock, clock screen and settings.
Away from home and your plan
Remote access, plans and payments.
Fixing problems
Offline circuits, Wi-Fi, notifications, cameras and more.
- A circuit shows “Offline”
- A circuit will not join my Wi-Fi
- The app cannot find my home
- I forgot my password
- I lost my phone or my sign-in code
- I do not get notifications on my phone
- A camera shows no picture
- The air conditioner or TV does not react
- The gas sensor gives false alarms or never alarms
- I changed my Wi-Fi or my router
- Replace a broken circuit board
Account and security
Passwords, two-step sign-in, people and safety.
Questions people ask first
Do I need the internet to use Fradomos at home?
No. Inside your home everything works without the internet: the app, the wall panel, the web page of your box, your schedules and your warnings. The internet is only needed when you are away from home (remote access) and for things like the weather.
Where is my information saved?
In your own home, on the Fradomos box (the miniserver). Rooms, devices, schedules, energy numbers, sensor history and your house photo never have to leave your house. Our cloud only keeps a small registry so that you can reach your home from outside — no passwords and no device information.
Do I have to pay?
Everything at home is free to use. Remote access — reaching your home when you are away — is a subscription with a free trial. Prices are on the pricing page.
What do I need to get started?
A Fradomos box in your home connected to your router, at least one Fradomos circuit board for the lights or appliances you want to switch, and the Fradomos app on your phone. A wall panel is optional.
Can I add more devices later?
Yes. Each new circuit board is added by scanning its QR code in the app and choosing the room. You can grow room by room.
What happens if the Wi-Fi at home goes down?
Your lights and appliances keep working as they are, and the circuit boards reconnect by themselves when the Wi-Fi is back. The box keeps your schedules and settings. Only the things that need the network (the app and the panel talking to the circuits) wait until it returns.
Is the gas sensor a real safety alarm?
No. The Fradomos gas sensor is a convenience alert for a room. It is not a certified gas or smoke detector and must not replace one. Keep certified detectors where the law or your insurance asks for them.
Who can see my cameras?
Only the people you allow, one by one. Live pictures from your cameras are passed on to you while you watch and are not recorded or stored by Fradomos.
Can I stop remote access whenever I want?
Yes. The house admin can switch remote access off at any time, even from outside. Everything at home keeps working.
How do I get help?
Start with the help center: step-by-step guides and fixes for the most common problems. If you do not find the answer, write to us on the contact page.