I forgot my password

Get a code by email and choose a new password.

Fixing problemsUpdated October 9, 2026

  1. On the sign-in screen press Forgot password?.
  2. Enter your username or email.
  3. A 6-digit code is sent to your email address (and to your backup email if you set one). It is valid for 10 minutes.
  4. Enter the code and choose a new password.

No email arrives? Look in the spam folder. If the address on your account is wrong, ask the house admin to correct it, or to give you a new temporary password.

Still stuck?

Tell us what you see and what you tried. We will help you.

Contact us All guides