I lost my phone or my sign-in code

Use a recovery code, or ask the house admin to reset the second step.

Fixing problemsUpdated October 9, 2026

When you turned on two-step sign-in you received recovery codes. Each works once instead of the 6-digit code.

Have a recovery code? Enter it on the code step. Then set up two-step again on your new phone (More → Security).
No recovery code? Ask the house admin to reset your second step in the People list (on the web page of your box), then sign in with your password only and set it up again.

Tip: After setting up, save the recovery codes somewhere safe, not on the same phone.

Still stuck?

Tell us what you see and what you tried. We will help you.