FradomosThis page explains, in plain words, which information Fradomos handles, why, where it is kept and what you can do about it. It covers this website, the Fradomos app and the cloud service that lets you reach your home when you are away.
The short version
- Your home stays in your home. Your rooms, devices, schedules, energy numbers, sensor readings and camera pictures are kept on the Fradomos box (the miniserver) inside your house, not in our cloud.
- We never see your password. It is checked by your own miniserver.
- This website uses no cookies and no tracking. No analytics, no advertising, no fonts or scripts loaded from other companies.
- We email you only if you ask us to. Updates and news are sent only to people who subscribed and confirmed. Every email has an unsubscribe button.
- We do not sell your information. To anybody. Ever.
Who we are
Fradomos ("we", "us") makes the Fradomos smart home system. You can reach us with the form on the contact page.
What we keep, and where
When you only visit this website
Our web server writes a short technical record for each visit: the time, the page asked for, your network address (IP address) and the type of browser. We use it to keep the site working and safe. These records are deleted automatically after about 14 days. We do not use them to follow people around.
When you subscribe to updates
We keep your email address, the date you asked, and the date you confirmed. We use it only to send you Fradomos news and updates. We first send you one email to confirm that the address is yours; until you click confirm, you are not on the list.
If you unsubscribe, we keep your address marked as "unsubscribed" so that we do not email you again by mistake. If you want it removed completely, tell us through the contact page and we will delete it.
When you write to us
We keep your name, email address and message, and we use them to answer you. We delete such messages when they are no longer needed, normally within 12 months.
When you use the Fradomos system
The system has two parts:
- The miniserver in your house keeps everything about your home: rooms, devices, the people who may use them, schedules, energy use, sensor history, the floor plan, your house photo and the settings of your cameras. This information never has to leave your house for the system to work.
- Our cloud service exists only so that you can reach your home from outside. It keeps a small registry: that your home exists (its name and city), the sign-in names and email addresses that may connect from outside, which devices are signed in remotely, and whether your subscription is active. It does not keep your passwords, your device states, your sensor readings or your recordings.
When you are away and open the app, your request travels through our cloud to your miniserver and the answer travels back. Live camera pictures pass through our servers only while you are watching; they are not recorded or stored by us.
Payments
If you subscribe to remote access, the payment is handled by our payment provider, Stripe. Your card details go directly to Stripe; we never see or store your card number. We keep the information that tells us which plan you have and whether it is paid.
Notifications and emails from the system
- Push notifications (for example a gas alert) are delivered to your phone through Apple's or Google's notification service. The message text passes through their servers.
- Sign-in codes and system emails are sent from our email service (Zoho). The address and the message pass through it.
- Weather on the wall panel is fetched for the city of your home from Open-Meteo, a free weather service. It receives the city's coordinates and your miniserver's network address, and nothing else.
Why we may use this information
- To give you what you asked for: your account, your connection to your home, your subscription and your replies.
- Because you agreed: the updates email list. You can withdraw this at any time.
- To keep our service secure and working: the short visit records and the sign-in records of the cloud service.
Who else gets it
Only the companies that help us run the service, and only for that purpose: our hosting provider (servers in Europe), Stripe (payments), Zoho (email), Apple and Google (push notifications) and Open-Meteo (weather). We do not give your information to advertisers or data brokers.
How we protect it
Connections use encryption (HTTPS). Passwords are stored only on your miniserver, in a form nobody can read back. The staff console that runs the service needs a strong password, supports a second step, records everything staff do, and shows staff only what they need.
Your rights
You may ask us at any time to:
- show you the information we hold about you,
- correct it,
- delete it,
- give it to you in a usable file,
- stop using it for a particular purpose.
Use the contact page. We answer within one month. If you think we handled your information wrongly, you also have the right to complain to the data protection authority in your country.
Cookies
This website does not set cookies. The Fradomos app and the dashboards of your home store a sign-in on your device so that you stay signed in; that is needed for them to work and you can end it any time by signing out.
Changes to this policy
When we change this policy we publish a new version. The current version is always on this page, with its date, and older versions stay available from the version history, so you can see what changed and when.